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Medicines 389

• Not able to place order - Technical error while making payment
• Need Invoice
• ORDER CANCELLATION KB R000391
• Prescription related queries - Why is my prescription not valid?
• Not able to place order - My money got deducted but order not placed

View all 389

Doctor Appointments 12

• Post-consultation issues - I haven't received my prescription after consultation
• Post-consultation issues - Consultation ended but Doctor has not replied to my query over 24 hours
• Where is my Invoice?
• Facing problem while booking an Appointment - Need help in booking appointment
• Facing problem while booking an Appointment - Can't find required slot with the Doctor

View all 12

Lab Tests 56

• Not Able to Place Order - Home Collection Charges are high
• Order Confirmation/Invoice - Payment status is shown as Pending
• Order Confirmation/Invoice - Order Confirmation not received
• I need to know my refund status
• Order Confirmation/Invoice - Need Invoice/Clarity in invoice

View all 56

OneApollo Membership 9

• Did not receive Health Credits
• How can I redeem Health Credits
• Need to know Health Credits balance
• Details about OneApollo Membership
• How to enroll in OneApollo Membership

View all 9

Circle Membership 9

• About Circle Membership
• Signing up for Circle Membership
• Buying Circle Membership using OneApollo Health Credits
• Changing Membership Plan
• How to use Circle cashback

View all 9

Vaccination 12

• Unable to book slot for myself
• Status in Apollo 247 app is not shown as Completed
• Unable to book slots for family members
• Need bill for the vaccination
• Corporate Registration - Not getting OTP on Email

View all 12

Health Records 11

• Personal details are not editable
• Unable to see my reports
• Incomplete health records
• No / Wrong UHID
• Issues in downloading records

View all 11

X-rays & Scans 3

• I am unable to place the X-Ray/MRI/Test scans order
• Delay in the report delivery
• Longer wait time at the unit

KBs-Backend-On_Hold 18

• R011110-Hold Audit Purpose
• R013803-GCV Hold
• R020045-Invalid Prescription-Cx requested to Call Back
• R020046-Invalid Prescription - Cx requested to Call Back
• R020047-Invalid Prescription - Cx requested to Call Back

View all 18

KB-Delivered 3

• Order not delivered
• Report missing items
• Received wrong/different items

chatbot KB 514

• R011110 - Hold Audit Purpose
• R011109 - Dosage Mismatch - Cx not responding
• R011195 - Dosage Mismatch - Cx requested to callback
• R011108 - Dosage Mismatch - VC Interested
• R011073 - Call me for Details - Cx not responding

View all 514