Medicines

Medicines KBs

Not able to place order - Technical error while making payment
Here are a few things that you can do to fix it: 1) Payment errors: a. You can check the latest payment status of all payments in  'My Account' -...
Thu, 19 May, 2022 at 12:06 PM
Need Invoice
This is to inform you that we do not provide the soft copy of the invoice for pharmacy order. However, the hard copy was sent to you at the time of delivery.
Tue, 1 Feb, 2022 at 7:59 PM
ORDER CANCELLATION KB R000391
Your order was cancelled because your prescription was invalid. A valid prescription should have: 1- A valid date. 2- Address of the prescriber/Doctor. 3- D...
Thu, 24 Nov, 2022 at 3:39 PM
Prescription related queries - Why is my prescription not valid?
A valid prescription will have the following details in place - 1. Date of Prescription 2. Patient/s name 3. Doctor's name 4. Doctor's degree 5. ...
Tue, 11 Oct, 2022 at 11:47 AM
Not able to place order - My money got deducted but order not placed
If we receive the payment you will get the order confirmation or if it does not credited to us, you will automatically get the refund within 7 working days....
Tue, 1 Feb, 2022 at 7:58 PM
Delivery Executive Feedback
It is very unfortunate that your experience with one of our delivery staff wasn’t satisfactory. Please be assured that we work on enhancing our services so ...
Tue, 1 Feb, 2022 at 7:59 PM
Delivered-No return request
We have checked and found that we do not have any return or refund requests for this order. For any further assistance, you may revert on this ticket or wri...
Mon, 23 Jan, 2023 at 1:03 PM
Order Billed-Order delay
Great News - Your Order Has Been Billed! We are glad to share that your order has been billed and will soon be packed. We will do our utmost to get this de...
Thu, 18 Apr, 2024 at 4:41 PM
Prescription related queries - I do not have a prescription, how do I get medicines?
Item(s) Marked 'Rx' need a prescription.  If you need a valid prescription, you can follow the mentioned steps in updated Apollo 24|7 app/websit...
Fri, 7 Oct, 2022 at 4:48 PM
Did not receive order cashback
Apologies for the inconvenience caused to you. Generally it takes 2-3 days for cashback to reflect in your account after order gets delivered. If its alre...
Wed, 1 Nov, 2023 at 1:34 PM