Medicines

Medicines KBs

Return and refund issues-I am unable to initiate a return for a particular item
At Apollo 24|7 we have a product specific return policy. The return period is within 0-2 days from the date of delivery date. On the product page, you can f...
Wed, 6 Jul, 2022 at 10:53 PM
Return and refund issues-Return accepted but pickup not done
At Apollo 24|7 we offer a flexible return policy for all items ordered from us. According to this policy, once return request for your order is accepted. 1...
Wed, 6 Jul, 2022 at 10:56 PM
Return and refund issues-When will I get my refund?
Please note that the refunds for all eligible Returns are issued through the payment method used at the time of purchase, except for Cash on Delivery. The ...
Wed, 6 Jul, 2022 at 11:01 PM
Return and refund issues-Why my return is denied or rejected?
Apollo 24|7 offers a flexible return policy for items ordered with us. According to this policy, each purchased item will have a returnable window post deli...
Wed, 6 Jul, 2022 at 11:02 PM
Return and refund issues-Why is my return partially accepted?
Apollo 24|7 offers a flexible return policy for items ordered with us. According to this policy, each purchased item will have a returnable window post deli...
Wed, 6 Jul, 2022 at 11:04 PM
Return and refund issues-Guideline for items being returned
We will pick up the returnable items within 1 - 7 days from the date of request. Please keep the return package ready in its original packaging. You are als...
Wed, 6 Jul, 2022 at 11:05 PM
Prescription Related Queries - Can I whatsapp my prescription?
Can I whatsapp my prescription?
Mon, 10 Oct, 2022 at 1:16 PM
Prescription related queries - Can i get medicines with different strength/dosage other than what is on my prescription?
As per the Drugs and Cosmetics Act,1940 and Rules, 1945, we can only dispense medicines as prescribed by a qualified doctor. The strength and quantity of me...
Mon, 10 Oct, 2022 at 3:40 PM
Prescription related queries - Can I get medicines with different names but same composition?
Yes.  However, as per the Drugs and Cosmetics Act, substitution with medicines cannot be suggested by anyone except for a doctor. We can arrange for a doct...
Tue, 11 Oct, 2022 at 11:34 AM
ORDER CANCELLATION KB R011262
Your order was cancelled as the ordered medicines are restricted and cannot be prescribed as per government guidelines.
Thu, 24 Nov, 2022 at 2:32 PM