Medicines

Medicines KBs

Issue in order delivered-Wrong Items were delivered
Kindly share the following details so that we can resolve your issue in a better way: i) Images of the delivered items. ii) Batch id/bar code iii) Invoice...
Fri, 29 Apr, 2022 at 2:43 AM
Issue in order delivered-Expiry date related issue
Our pharmacists ensure that the shelf life of the medicines is at least 3 months from the date of delivery. Therefore, only requests for expired items or it...
Fri, 29 Apr, 2022 at 2:45 AM
Issue in order delivered-Damaged Items
Kindly share the following details so that we can resolve your issue in a better way: i) Images of the delivered items. ii) Batch id/bar code iii) Invoice...
Fri, 29 Apr, 2022 at 2:46 AM
Issue in order delivered-Extra amount charged
Kindly share the following details so that we can resolve your issue in a better way: i) Extra amount paid. ii) Images of the delivered items. iii) Batch ...
Fri, 29 Apr, 2022 at 2:47 AM
I would like to return the order
Kindly share the following details so that we can resolve your issue in a better way: i) Images of the delivered items. ii) Batch id/bar code iii) Invoice c...
Fri, 29 Apr, 2022 at 2:49 AM
Why was my medicine order changed ?
If the medicines in your CART are different from the ones in your prescription; our team of pharmacists might modify the medicine order to serve you better....
Mon, 30 May, 2022 at 5:03 PM
Prescription related queries - I haven't received a call from the doctor?
• Apollo 24|7 doctors are available everyday from 8AM to 9PM. • To check your consultation time slot, navigate to 'Appointments' Home Page. • You ca...
Mon, 30 May, 2022 at 5:03 PM
Return and refund issues-How to initiate return?
You can raise a return request within the time frame mentioned above by following these simple steps from the Apollo 24|7 mobile app platform. Please go to...
Wed, 6 Jul, 2022 at 10:40 PM
Return and refund issues-I am unable to initiate a return request
Apollo 24|7 offers a flexible return policy for items ordered with us. According to this policy, each purchased item will have a returnable window post deli...
Wed, 6 Jul, 2022 at 10:47 PM
Return and refund issues-Why am I unable to initiate a replacement or exchange request?
Apollo 24|7 offers a flexible return policy for items ordered with us. According to this policy, each purchased item will have a returnable window post deli...
Wed, 6 Jul, 2022 at 10:50 PM