You can raise a return request within the time frame mentioned above by following these simple steps from the Apollo 24|7 mobile app platform.

Please go to My Orders section on the app;
Select the order that you want to return and click on ‘RETURN’;
Check to see if the products that you wish to return are returnable and are within the return window;

Select the item you wish to return with quantity and reason for return.

After your return request is processed, we will pick up the return items as per the following timelines:
For orders delivered by Apollo Riders*: Within 24 hours from the time of approval of return request.
For orders delivered by our courier partners: Between 2-3 business days from the time of approval of return request. Please note that this time period may be longer depending on the third-party courier partners terms.

Please keep the return package ready in its original packaging with all the labels intact. You are also requested to keep a copy of the invoice/ bill from the seller handy for verification.