Apollo 24|7 offers a flexible return policy for items ordered with us. According to this policy, each purchased item will have a returnable window post delivery.

Your return request might have been partially accepted to the below metioned reasons:

1) if your product/item is not eligible for return, this information is available on the product page. Please refer the product page when placing the order.
2) If the product item has been used partially, if you had ordered one product/items in multiple quantity and used some of it. The return would be processed only for the one's unused.
3) If your order is inclusive of these below mentioned products: Items such as diapers, health drinks, health supplements, glucometers, glucometer strips/lancets, health monitors, condoms, pregnancy/fertility kits, and others connected to child care, food and nutrition, healthcare gadgets, and sexual wellness.

However, if you are unable to raise a request despite your items being eligible for returns, please reach out to us immediately.