chatbot KB

R011110 - Hold Audit Purpose
I've checked and can see that your order is currently on hold as our team is verifying the prescription you uploaded. They will be giving you a call on ...
Fri, 2 Feb, 2024 at 12:32 PM
R011109 - Dosage Mismatch - Cx not responding
I've checked, and it seems there's a mismatch in the strength or composition of the items you ordered compared to the details on the uploaded prescr...
Fri, 2 Feb, 2024 at 12:33 PM
R011195 - Dosage Mismatch - Cx requested to callback
I've checked, and it seems there's a mismatch in the strength or composition of the items you ordered compared to the details on the uploaded prescr...
Fri, 2 Feb, 2024 at 12:33 PM
R011108 - Dosage Mismatch - VC Interested
I've checked, and it seems there's a mismatch in the strength or composition of the items you ordered compared to the details on the uploaded prescr...
Tue, 20 Aug, 2024 at 4:06 PM
R011073 - Call me for Details - Cx not responding
Our team tried reaching you on your registered number, as you requested during the order placement. Unfortunately, they couldn't connect that time. No ...
Fri, 2 Feb, 2024 at 12:33 PM
R011165 - Call me for Details - Cx Requested to Call Back
I'm pleased to inform you that our team connected to seek clarity, and as requested, they'll call you back within the next 30 minutes. Your convenie...
Fri, 2 Feb, 2024 at 12:33 PM
R013803 - Auto Reupload Rx
Good news! Our team has arranged a free audio consultation with one of our experienced doctors to assist you with your order. Expect a call within the next...
Fri, 2 Feb, 2024 at 12:33 PM
I am not able to place order-PAYMENT_FAILED
I've checked, and it appears that we haven't received a successful payment for your order. If a transaction fails, the amount is usually automatica...
Fri, 2 Feb, 2024 at 12:34 PM
Need to know my refund status-PAYMENT_FAILED
If you've been charged for an order that wasn't confirmed, please double-check your payment details to ensure accuracy and then, give it another try...
Fri, 2 Feb, 2024 at 12:34 PM
Order delayed-PROCESSING_ORDER
Your order is currently in the 'PROCESSING_ORDER' status. This means we're diligently preparing it for delivery. Keep an eye out for a text noti...
Fri, 2 Feb, 2024 at 12:34 PM