chatbot KB

FAILED_PROCESSING_ORDER-Order delayed
Uh-oh! It seems there's a hiccup with your order, and it's showing as 'FAILED_PROCESSING_ORDER.' This can happen for reasons like payment is...
Fri, 2 Feb, 2024 at 12:34 PM
Refund Status-FAILED_PROCESSING_ORDER
If you've been charged for an order that wasn't confirmed, please double-check your payment details to ensure accuracy and then, give it another try...
Fri, 2 Feb, 2024 at 12:37 PM
PRESCRIPTION_UPLOADED-Order delayed
Great news! Your prescription has been uploaded successfully. Our team will swiftly verify it to ensure a seamless process. Wish to chat with our support t...
Fri, 2 Feb, 2024 at 12:39 PM
PRESCRIPTION_UPLOADED>30 mins
I'm sorry for the inconvenience caused. Prescription verification usually takes less than 30 minutes, but we've encountered a delay. Our team is act...
Fri, 2 Feb, 2024 at 12:40 PM
PRESCRIPTION_UPLOADED-Cancel the order
I deeply regret the unexpected inconvenience you've faced. This is certainly not the level of service we aim to provide. If you wish to proceed with t...
Fri, 2 Feb, 2024 at 12:40 PM
PAYMENT_SUCCESS less than 5 mins
Great news! Your payment was successful, and your order is now in the processing stage. Our team is working diligently to prepare your order for delivery....
Fri, 2 Feb, 2024 at 12:40 PM
PAYMENT_SUCCESS more than 5 min
I'm sorry for any frustration caused by the delay. Your payment was successful, but it's taking a bit longer than usual to process. I understand t...
Fri, 2 Feb, 2024 at 12:40 PM
R011099 - Acute Medicine - Ordered Quantity greater than prescribed - Cx not responding
Our team has noticed a quantity mismatch in your order. For instance, you ordered 5 strips of Paracetamol 650, but your doctor recommended 3 strips. Our te...
Fri, 2 Feb, 2024 at 12:40 PM
R011100 - Acute Medicine-Ordered Quantity greater than prescribed
Our team has noticed a quantity mismatch in your order. For instance, you ordered 5 strips of Paracetamol 650, but your doctor recommended 3 strips. Follow...
Fri, 2 Feb, 2024 at 12:40 PM
R011182 - Acute Medicine-Ordered Quantity greater than prescribed
Our team has noticed a quantity mismatch in your order. For instance, you ordered 5 strips of Paracetamol 650, but your doctor recommended 3 strips. Great ...
Fri, 2 Feb, 2024 at 12:40 PM