chatbot KB

R011189 - Doctor, Clinic Name Missing - Cx requested to callback
I noticed that the uploaded prescription is missing the doctor/clinic name, which is a crucial requirement for it to be considered valid. Great news! Our t...
Fri, 2 Feb, 2024 at 12:46 PM
PRESCRIPTION_IN_VERIFICATION-Order Status-less than 30 mins
I've checked and found that the prescription attached to your order is under verification. This process may take some time due to factors like a high ...
Fri, 2 Feb, 2024 at 12:46 PM
R011078 - Doctor, Clinic Name Missing - VC Interested
I noticed that the uploaded prescription is missing the doctor/clinic name, which is a crucial requirement for it to be considered valid. As discussed earl...
Mon, 12 Feb, 2024 at 1:16 PM
PRESCRIPTION_IN_VERIFICATION-Order Status-more than 30
I'm sorry for the delay caused during the prescription verification process. Typically, this takes around 30 minutes, but due to factors like a high v...
Mon, 12 Feb, 2024 at 1:17 PM
R011105 - Duration/ qty Confirmation - Cx not responding
I've noticed a discrepancy in the quantity/duration of the items you ordered compared to the details on the uploaded prescription. For example, you orde...
Mon, 12 Feb, 2024 at 1:17 PM
R011180 - Duration/ qty Confirmation - Cx requested to callback
I've noticed a discrepancy in the quantity/duration of the items you ordered compared to the details on the uploaded prescription. For example, you orde...
Mon, 12 Feb, 2024 at 1:18 PM
PRESCRIPTION_IN_VERIFICATION-I want to cancel order
I deeply regret the unexpected inconvenience you've faced. This is certainly not the level of service we aim to provide. If you wish to proceed with t...
Mon, 12 Feb, 2024 at 1:18 PM
PRESCRIPTION_IN_VERIFICATION-Order Status-less than 60
I'm sorry for the delay caused during the prescription verification process. Typically, this takes around 30 minutes, but due to factors like a high v...
Mon, 12 Feb, 2024 at 1:18 PM
R011106 - Duration/ qty Confirmation - VC Interested
I've noticed a discrepancy in the quantity/duration of the items you ordered compared to the details on the uploaded prescription. For example, you orde...
Mon, 12 Feb, 2024 at 1:20 PM
R011082 - Edited Rx - Cx not responding
I've checked and found that our pharmacists have detected potential modifications in the uploaded prescription. Our team tried reaching you, but couldn...
Mon, 12 Feb, 2024 at 1:21 PM