chatbot KB

CONSULT_CANCELLED - How long will it take to deliver my order?
I apologise for any inconvenience caused. Upon checking I found that our doctor tried to connect with you on your registered contact number, but, despite th...
Mon, 12 Feb, 2024 at 4:02 PM
CONSULT_CANCELLED - Why doctor consultation was cancelled
I apologise for any inconvenience caused. Upon checking I found that our doctor tried to connect with you on your registered contact number, but, despite th...
Mon, 12 Feb, 2024 at 4:02 PM
DELIVERED - Delivery Executive Feedback
We sincerely apologize if your recent delivery experience fell short of expectations. Your feedback is crucial in enhancing our services. Kindly share conci...
Mon, 12 Feb, 2024 at 4:02 PM
DELIVERED - Need Invoice
For your recent order's invoice, click on "Download Invoice" below. Invoices are based on your prescription details. Need further help? Feel...
Mon, 10 Mar, 2025 at 1:13 PM
DELIVERY_ATTEMPTED - I want to cancel order
I'm sorry to learn that you've chosen to cancel your order. Even though it's disappointing, I'm here to assist you in any way I can. It s...
Mon, 12 Feb, 2024 at 4:03 PM
DELIVERY_ATTEMPTED - Refund Status
I understand that you want to know the refund details of your order. Here are the essential details for your reference: Refund Amount - Refund Initiated Da...
Mon, 12 Feb, 2024 at 4:03 PM
DELIVERY_ATTEMPTED - Why order is modified
If you notice modifications to your medicine order, it could be due to various reasons such as stock availability, price adjustments, prescription details, ...
Mon, 12 Feb, 2024 at 4:04 PM
DELIVERY_ATTEMPTED - Order Status
If your order status currently shows 'Delivery Attempted,' indicating that our team encountered challenges such as recipient unavailability, incorre...
Mon, 12 Feb, 2024 at 4:04 PM
CANCELLED - COD - Why order is cancelled
I've checked, and it seems that the order was cancelled because the attached prescription was not valid. To comply with government regulations, we requ...
Mon, 12 Feb, 2024 at 4:04 PM
CANCELLED - Why order is cancelled
I've checked, and it seems that the order was cancelled because the uploaded prescription did not specify the date of visit which is an essential requir...
Mon, 12 Feb, 2024 at 4:04 PM