Lab Tests

Modify order details/patient details - Update patient details
You can update patient details (on updated app/website) for your test order 30 minutes before the scheduled pick-up time by following these steps:  Click o...
Wed, 26 Jul, 2023 at 6:24 PM
Not Able to Place Order - My area is shown as Non-serviceable area
Kindly call our health advisors team on 04048213322 so that we can arrange a slot for you on priority. If we are not able to resolve your issue on call...
Fri, 29 Apr, 2022 at 2:02 PM
Modify order details/patient details - Update Address
At the moment, we cannot update a patient's address in an existing confirmed order. However, you can cancel the current order and create a new order by ...
Wed, 26 Jul, 2023 at 6:38 PM
Not Able to Place Order - Payment Failed
We are sorry to know that your order has not been confirmed yet, despite the amount being debited from your account.   You can check the status of your o...
Tue, 1 Aug, 2023 at 6:14 PM
Modify order details/patient details - Remove Tests
Currently, we do not allow removal of tests from a confirmed order. However, you can cancel the current order and create a new order by selecting the same s...
Tue, 1 Feb, 2022 at 7:59 PM
Reschedule my pick-up
You can reschedule your order 30 minutes before the scheduled pick-up time by following these steps:  - Click on the 'Reschedule' button below  - ...
Tue, 1 Aug, 2023 at 5:15 PM
Cancel my pick-up
If you wish to cancel your diagnostic test order, you can follow these steps: - Click on the 'Cancel' button below - Select the reason for cancella...
Wed, 1 Feb, 2023 at 4:46 PM
Sample Pick-up related issues - Need Details of Collection Executive
Your sample collection professional’s (phlebotomist) contact details will be available one hour before the appointment time. Once our executive is on the wa...
Tue, 1 Aug, 2023 at 5:06 PM
Sample Pick-up related issues - Delay in Sample Pick-up - Fallback
We assure you that Apollo 24|7 sample collection professional will collect your sample before the end of your time slot. You can click on the 'Order De...
Wed, 1 Feb, 2023 at 4:48 PM
Sample Pick-up related issues - Cancelled/Rescheduled without prior information
We are sorry to hear that the sample pick-up you booked was rescheduled/cancelled. We treat matters of timely customer service with utmost seriousness and s...
Wed, 1 Feb, 2023 at 4:49 PM