Lab Tests

Report related issues- Wrong Report Received
We treat matters of customer service with utmost seriousness and sincerity.  Kindly raise a request here and our team will make every effort to assist you ...
Wed, 1 Feb, 2023 at 5:10 PM
TAT KB 0 (ORDER_COMPLETED_URL_NOT_PRESENT)
Your sample is being tested and reports will be generated by ${reportTATinIST}.  Reports will be available on the app and also sent through SMS (link), Wha...
Fri, 2 Jun, 2023 at 10:49 AM
TAT KB 4 (TAT_BREACHED_AFTER_3HOURS)
Your sample is being tested and we apologise for the inconvenience and are working to get the reports available as soon as possible. Reports will be avai...
Fri, 2 Jun, 2023 at 11:44 AM
Default KB _Report not generated
Reports are usually released as per the timelines mentioned while booking and sent through SMS (link), WhatsApp and updated in Apollo 24|7 app/website. You...
Fri, 2 Jun, 2023 at 11:46 AM
Didn't receive a call after uploading lab test prescription?
If you haven't received a call after uploading your lab test prescription, don't worry! It could be due to a temporary rush or a technical glitch. ...
Wed, 20 Dec, 2023 at 12:05 PM
Order not created after confirmation from an executive
It is unusual that your order wasn’t created after the executive confirmed the order details. Please wait for some more time, and if the order is still not ...
Wed, 20 Dec, 2023 at 12:06 PM