Doctor Appointments

Post-consultation issues - I haven't received my prescription after consultation
Our doctors usually upload the prescription within an hour of the consultation. Please follow the steps given below to check your prescription: • Go ...
Tue, 1 Feb, 2022 at 7:59 PM
Post-consultation issues - Consultation ended but Doctor has not replied to my query over 24 hours
Please allow the doctor 24-48 hours to reply back in the consult room.  You will receive a notification once the doctor responds to your chat. If you still ...
Fri, 29 Apr, 2022 at 2:20 PM
Where is my Invoice?
Please follow the following steps to download the invoice of payment: • Go to the 'My Accounts' section in the homepage of the app • Click on '...
Mon, 21 Mar, 2022 at 2:38 PM
Facing problem while booking an Appointment - Need help in booking appointment
If you want to book an appointment , kindly watch this video to familiarize yourself with doctor appointment booking process: https://youtu.be/vTEJT52hNRw ...
Tue, 1 Feb, 2022 at 7:59 PM
Facing problem while booking an Appointment - Can't find required slot with the Doctor
Doctors have opened up maximum slots they can, while also covering for their hospital duties. You can request a future slot by following these steps: • Sele...
Fri, 29 Apr, 2022 at 2:17 PM
Facing problem while booking an Appointment - My money got deducted but no confirmation on appointment
You can check the status of your appointment in app by following below steps: • Go to the 'Appointments' section in the app • Click on 'Active A...
Fri, 29 Apr, 2022 at 2:18 PM
I want to reschedule/ cancel my appointment
Please follow these steps to reschedule or cancel your appointment: • Go to the 'Appointments' section in the app • Click on 'Active Appointment...
Fri, 29 Apr, 2022 at 2:18 PM
Faced problem during consultation - Appointment did not start on time
We try our best to initiate the appointment at the chosen time slot. However, in case of an emergency or unscheduled OPD of a critical patient, you might ex...
Tue, 1 Feb, 2022 at 7:59 PM
Faced problem during consultation - Faced technical issues during/after booking an appointment
Kindly try the following steps to resolve the issue faced by you: 1) Audio/video issues during a consultation: Log out and login again. Then try restarting...
Fri, 29 Apr, 2022 at 2:19 PM
Faced problem during consultation - Physical consultation Appointment rejected at Hospital/Clinic
It is very unfortunate that your appointment was dishonoured at the hospital/clinic. Please be assured that we work on enhancing our services so that every ...
Tue, 1 Feb, 2022 at 7:59 PM