Medicines

Medicines KBs

Why my order is on hold-R011165
CONFIRMATION NEEDED We need to verify some details for your order. Our pharmacist will reach out to you and process the order at the earliest.
Thu, 16 Feb, 2023 at 12:21 PM
Why my order is on hold-R011099
REUPLOAD LATEST PRESCRIPTION Your order is On hold as the Ordered Quantity is more than quantity prescribed by the doctor. Please re-upload the latest pre...
Thu, 16 Feb, 2023 at 12:22 PM
Why my order is on hold-R011081
DOCTOR CONSULTATION SCHEDULED The prescription for your order is invalid as we need to verify the following information: 1. Medicines 2. Doctor or Clinic ...
Thu, 16 Feb, 2023 at 12:22 PM
Why my order is on hold-R011085
REUPLOAD LATEST PRESCRIPTION We are unable to contact you. Please re-upload with the following information: 1. Medicines 2. Doctor or Clinic details 3. ...
Thu, 16 Feb, 2023 at 12:23 PM
Why my order is on hold-R011080
REUPLOAD LATEST PRESCRIPTION We cannot verify the 'Doctor or Clinic Name' for your prescription. Please re-upload the latest prescription 
Thu, 16 Feb, 2023 at 12:24 PM
Why my order is on hold-Fallback
CONFIRMATION NEEDED We need to confirm a few details from the prescription. Our pharmacist will contact you soon. 
Thu, 16 Feb, 2023 at 12:24 PM
Refund-Initiated-Failed
As per an update, the refund initiation attempt was unsuccessful due to a technical issue. However, rest assured as we will retry the refund initiation proc...
Mon, 23 Jan, 2023 at 12:52 PM
Refund-Initiated-success
We have successfully initiated the refund to your payment source account. Please expect the refund to reflect in your account as per the standard bank timel...
Thu, 16 Feb, 2023 at 12:29 PM
Refund-initiated-in process
We have successfully initiated the refund to your payment source account. Please expect the refund to reflect in your account as per the standard bank timel...
Thu, 16 Feb, 2023 at 12:29 PM
Return-Not initiated
Sorry, your order was not delivered. A refund will be initiated within 1-2 days 
Mon, 23 Jan, 2023 at 12:57 PM