I've checked, and it seems that the order was cancelled because the attached prescription was not valid.

To comply with government regulations, we require a valid prescription for all medications. Following the correct medication instructions is essential for a successful treatment outcome.

If you have any further concerns or questions, please click the button below, and our support team will be happy to assist you.

 **A valid prescription should have the date of visit, Address of the prescriber/Doctor, Doctor's signature, Name and address of the patient, Age for children under 12 years, and Medicines written or printed clearly.