I've checked, and it seems that the order was cancelled because the uploaded prescription did not specify the clinical details which is an essential requirement for it to be considered valid.

To comply with government regulations, we require a valid prescription for all medications. Following the correct medication instructions is essential for a successful treatment outcome.

If you have any further concerns or questions, please click the button below, and our support team will be happy to assist you.

 **A valid prescription should have the date of visit, Address of the prescriber/Doctor, Doctor's signature, Name and address of the patient, Age for children under 12 years, and Medicines written or printed clearly.